Privacy Policy

Last updated: September 13, 2025

This Privacy Policy describes how House of Rivya (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from houseofrivya.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

How We Collect and Use Your Personal Information

Information We Collect Directly from You

When you use our Services, we may collect information you provide directly, such as:

• Contact details: name, address, phone number, email.

• Order information: billing/shipping details, payment confirmation, email, phone.

• Account details (if you create one): username, password, security information.

• Customer support information: content of communications with us.

Some features may require specific information. If not provided, those features may be unavailable.

Information We Collect Automatically

We may automatically collect information about your interaction with the Site (“Usage Data”), using cookies, pixels, or similar technologies. This may include:

• Device type and browser information.

• IP address and approximate location.

• Pages viewed, time spent, and actions taken on the Site.

Information from Third Parties

We may also receive information from:

• Wix, which powers our store.

• Payment processors, who handle billing and transaction details.

• Shipping partners, who manage delivery.

• Marketing and analytics providers, who help us improve advertising and user experience.

How We Use Your Personal Information

We use your personal information to:

• Process and fulfill orders, including shipping, returns, and exchanges.

• Manage and secure your account.

• Send marketing, promotional, and service-related communications.

• Detect, investigate, and prevent fraud or unlawful activity.

• Improve our Services, provide customer support, and analyze usage.

We use cookies and similar technologies to:

• Remember your preferences and improve your shopping experience.

• Run analytics to understand site performance and user behavior.

• Deliver personalized marketing and advertisements.

You may adjust your browser to block or delete cookies, though this may affect functionality.

How We Disclose Personal Information

We may share your personal information in the following ways:

• With vendors and service providers (e.g., IT, shipping, payment processing).

• With marketing and business partners to deliver relevant promotions.

• With affiliates or within our business group.

• As required by law, in response to legal processes, or to protect rights.

• During a business transaction such as a merger or acquisition.

We do not sell or share sensitive personal information without your consent.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from individuals under 16. If you believe your child has provided personal information, please contact us to request deletion.

Security and Retention

While we take precautions to protect your information, no system is completely secure. We retain personal information only as long as necessary for business, legal, or operational purposes.

Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your data.

• Request correction or deletion of personal information.

• Restrict or object to processing.

• Withdraw consent where processing is based on consent.

• Opt-out of marketing communications at any time.

We may require verification before fulfilling certain requests.

Complaints

If you have concerns about how your personal information is handled, please contact us using the details below. If unresolved, you may also contact your local data protection authority.

International Users

Your data may be transferred and processed outside your country of residence. Where required, we rely on recognized safeguards such as contractual clauses to protect your information.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us