Return and Refund Policy

At House of Rivya, every saree is thoughtfully curated with care and attention. To maintain the integrity of our products, we follow a strict exchange policy as outlined below:

 

1.⁠ ⁠Exchange Only

    •    Exchanges are applicable only for damaged or wrong products, subject to verification.

    •    If the same product is available, it will be replaced.

    •    In case the product is unavailable, store credit will be issued for the value of the item, which must be redeemed within 30 days.

    •    Refunds are not offered.

 

2.⁠ ⁠Non-Returnable Conditions

 

The following are not considered damage and are not eligible for exchange:

    •    Weaving or dyeing variations inherent to the handloom/handcrafted process.

    •    Minor irregularities in texture, prints, or finish that reflect the beauty of handmade fabrics.

    •    Slight color variations due to photography, lighting, or device screen settings.

    •    Concerns arising from individual preferences or specific expectations not mentioned in the product description.

 

3.⁠ ⁠How to Request an Exchange

    •    Contact House of Rivya within 48 hours of delivery with your order details along with a package opening video as proof.

    •    The support team will review the claim and respond within 24–48 hours with the next steps.

 

We strongly encourage reviewing product images, descriptions, and terms carefully before making a purchase. For any queries, please reach out to our team at houseofrivya@gmail.com.

 

Thank you for choosing House of Rivya, where every drape is effortless and timeless.